{"id":134,"date":"2020-06-10T19:21:19","date_gmt":"2020-06-10T23:21:19","guid":{"rendered":"https:\/\/contactlistbuilder.com\/mjlipsey59\/?p=134"},"modified":"2020-06-10T19:21:21","modified_gmt":"2020-06-10T23:21:21","slug":"guide-on-how-to-talk-with-customers","status":"publish","type":"post","link":"https:\/\/contactlistbuilder.com\/mjlipsey59\/guide-on-how-to-talk-with-customers\/","title":{"rendered":"Guide on How to Talk with Customers"},"content":{"rendered":"\n

\u201cThe customer is always right.\u201d<\/strong><\/p>\n\n\n\n

It\u2019s an old expression that most English-speaking employees know.<\/p>\n\n\n\n

Does it mean that no customer has ever made a mistake before?<\/p>\n\n\n\n

Are your customers really always right?<\/p>\n\n\n\n

Of course not.<\/p>\n\n\n\n

But the idea is that it\u2019s important to\u00a0TREAT<\/strong> <\/em>all customers like they\u2019re right. Treat them with respect, listen to their concerns, try to help them feel satisfied.<\/p>\n\n\n\n

Great communication is an ART. The way you talk to customers has a big impact on your brand, and nothing delivers customer satisfaction quite like consistently delightful communication. <\/p>\n\n\n\n

Think of tone on a spectrum<\/h3>\n\n\n\n

Take the examples above: \u201cAnything else?\u201d and \u201cWhat else can I help you with?\u201d<\/p>\n\n\n\n

USE POSITIVE LANGUAGE. Positive language keeps the conversation moving forward and prevents accidental conflicts due to miscommunication. Words like can\u2019t, won\u2019t, and didn\u2019t and phrases like \u201cyou have to\u201d or \u201cyou need to\u201d are usually interpreted as negative.<\/p>\n\n\n\n

BE BRIEF BUT NOT BRUSQUE. The goals of a support reply are to answer the customer\u2019s question and to make them feel heard<\/p>\n\n\n\n

To Learn More CLICK HERE<\/a><\/p>\n\n\n\n

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TREAT OTHERS BETTER <\/figcaption><\/figure>\n\n\n\n

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